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Data Protection and Privacy Guidelines

Last updated: September 2022

Welcome to (the “Website”) operated by the Festival des traditions du monde de Sherbrooke (“FTMS”, the “Festival”, “we”).

In order to offer you our personalized service on the Website, we need to collect anonymous data from you as well as personal information that you voluntarily provide to us by submitting your application, subscribing to our newsletter or filling out forms linked to the Festival’s various activities.

In order to maintain your trust in our work, the Festival is wanting to share with you how we use the data collected during your visits to our various platforms.

The information below describes the guidelines put in place by the FTMS in terms of collecting, processing, using and sharing personal information collected through the website. These guidelines may also apply to information collected by other means. The terms “personal information and data” refers to identifiable information about an individual.

1. Responsibility – The management and processing of personal information

For any questions regarding the processing of personal data or concerning the information available on this page, please contact:

Festival des traditions du monde de Sherbrooke
To the attention of: Malika Bajjaje, General Director
819 821-7433, poste 230
1671 Duplessis Road
Sherbrooke (QC)
J1H 0C2

You may also send an email to the following address:

2. Data collected by the FTMS

2.1 Data you share with us directly

We collect information submitted (for example, when you fill in a film submission form or when you join the newsletter) through the website interface or other (for example through our sales platform). This information may include:

  • First and last name
  • Email address
  • Address, phone number
  • A variety of information depending on the form: biography, submitted show descriptions, management information, etc.
  • Photographs
  • Content that you upload or download via the FTMS website
  • Information you send to the FTMS by email or by phone (such as when you’re requesting information from the communications team).

2.2 Data collected automatically

When you visit the website, we automatically collect information. The data collected includes information about the type of device you used (computer or mobile device) as well as data about your interaction with our website, including the operating system, the type of browser, the make and model of the electronic device, the IP address, and data relating to the pages you’ve visited on the Website. The FTMS does not match this type of data to your identity.

2.3 Data stemming from analytical tools

When you access the Website, we collect certain data from tools such as Google Analytics. This data may include, for example, the country you are currently in, your age, your interests as well as the pages you have visited during your session. This data is not associated with you personally and is provided to us as aggregate data.

2.4 Data from social networks

When you interact with the Festival’s social networking sites or applications such as Facebook, Instagram, Twitter, YouTube, Vimeo or others, we collect information which is transmitted by these sites or applications. These sites or applications are also governed by their own policies regarding your personal data which may differ from our own guidelines but remain applicable.

3. How can you (member of the public) manage the data and information that is shared?

3.1 You are in control!

Part of the data that is collected by the FTMS is done through processes that can be modified directly from your browser. You can change your browser settings to disable elements such as first or third-party cookies.

To disable the cookies stored on your device, please click on the browser page you use below to learn more:

Google Chrome
Mozilla Firefox
Microsoft Edge
Microsoft Internet Explorer
Apple Safari

If your browser is not listed, please visit your browser’s website.

The security and privacy sections of each browser can be found in the settings. This will allow you to choose the level of permission you feel comfortable in when sharing your data or, even, you can send a request to forbid all tracking.

3.2 Withdrawal of consent, data deletion and complaints

In certain situations, you may contact us to withdraw your consent (example: unsubscribe from our newsletter), request the deletion of personal information or gain access to your personal data held by us. If you would like to make such a request, please contact the FTMS Communications Department by email at

If you are a European Union resident, depending on where you live, you have the right to file a complaint regarding the processing of your personal data with a data protection agent.

If you reside outside the European Union, the management of your personal information is governed by the laws and regulations applicable in Canada and it is the Canadian authorities who are to receive any complaint or claim regarding the processing of your personal data by the FTMS.

4. What do we do with the data collected?

4.1 We communicate with you when you want us to

We use the personal data you have provided to us (example: your name and email address) to communicate with you, but only if you have explicitly or tacitly consented to receive information from us.

4.2 We conduct statistical analyses of the Website

We use aggregated data which is neither associated with a specific person nor an electronic device to perform website analyses. These are used to improve the performance of the Website, to communicate depending on our audience’s interests and to provide you with a better user experience.

4.3 Message delivery

Some of the data collected is used by the FTMS for retargeting but it is not associated with your identity.

To summarize, the data we collect allows us to get to know you so we can serve you better, without being able to identify you individually. We greatly value your privacy which is why the data we process does not involve targeted surveillance of any individual.

5. Who has access to this data?

We share your personal data only in the manner outlined on this page or when we have obtained your specific consent. This data may be shared with the following categories of people for the purposes mentioned in this document.

5.1 Employees

The data is only accessible to our directors and employees who need it for the purposes identified in section 4.

5.2 Service providers

Some of this data may be made available to our service providers. This is to enable us to serve customers more effectively. No data is sold, and we do not allow our suppliers to use this data for their own means. Our suppliers are contractually obliged to keep the data confidential and not to use it outside the limits of the mandate given to them by the FTMS.

5.3 Legal obligations

We may need to disclose personal data to third parties if the law permits us or requires us to do so, or at the request of a competent authority. We may disclose personal data in connection with legal proceedings to either protect our rights or those of our users.

6. How is the data stored?

Personal data is retained until either we receive a request from you to destroy it or until we no longer need it for any of the purposes outlined on this page. The personal information that we collect is stored electronically on servers. These are operated by our service providers who are committed to using reasonable security measures to preserve the integrity and confidentiality of the data. Personal data collected about individuals outside of Canada is transferred to Canada.

7. Modification of the Guidelines

The FTMS’s guidelines regarding the gathering, processing, usage and sharing of personal information may be modified over time. If this happens, it is to adapt to new ways of doing in our field or to ensure that we are complying with new legal obligations.
All changes will be updated here:

8. Further Information

If you need any further information in terms of the gathering and sharing of data and personal information, please contact us at:

Festival des traditions du monde de Sherbrooke
To the attention of: the Communications Department
1671 Duplessis Road
Sherbrooke (QC)
J1H 0C2

You may also contact us via email at the following address:

Main partners

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